Your privacy matters to us. This policy explains exactly what personal data 2299 collects, why we collect it, how we use it, and what rights you have over your own information. We keep it straightforward — no legal jargon where plain language will do.
Six core commitments that define how 2299 handles your personal data — every day, for every player.
All data transmitted between your device and the 2299 platform is encrypted using industry-standard TLS technology. Your personal and financial information is protected in transit and at rest.
2299 does not sell, rent, or trade your personal data to third parties for marketing or advertising purposes. Your information is used only to operate your account and improve your experience on the platform.
You have the right to access, correct, and request deletion of your personal data held by 2299. Submit a request to our support team and we will respond within the timeframes required by applicable law.
2299 only collects the personal data that is genuinely necessary to operate your account, process transactions, and comply with legal obligations. We don't collect data for the sake of it.
2299 retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. When data is no longer needed, it is securely deleted or anonymised.
Access to your personal data within 2299 is restricted to staff who genuinely need it to do their jobs. We operate strict internal access controls and conduct regular reviews of who can see what.
This Privacy Policy explains how 2299 ("we", "us", "the platform") collects, uses, stores, and protects the personal data of players and visitors who use the 2299 website at 2299.live. We take your privacy seriously, and we want you to feel confident that your personal information is handled with care and respect.
By registering an account on 2299 or using any part of the platform, you confirm that you have read and understood this Privacy Policy and that you consent to the collection and use of your personal data as described here. If you do not agree with this policy, please do not use the 2299 platform.
This Privacy Policy should be read alongside the 2299 Terms and Conditions, which govern your overall use of the platform. Together, these documents form the complete agreement between you and 2299 regarding your data and your rights as a player.
This policy applies to all players accessing 2299 from Bangladesh and any other jurisdiction where the platform is available. We are committed to handling your data responsibly and transparently at all times.
2299 collects personal data from you in several ways — directly when you register or interact with the platform, automatically when you browse the site, and occasionally from third parties such as payment processors and identity verification services. Below is a summary of the categories of data we collect and why.
| Data Category | Examples | How Collected |
|---|---|---|
| Identity Data | Full name, date of birth, gender, nationality | Registration form, verification documents |
| Contact Data | Email address, phone number | Registration form, account settings |
| Financial Data | Payment method details, transaction history, deposit and withdrawal records | Deposit and withdrawal processes |
| Technical Data | IP address, device type, browser type, operating system | Automatically via cookies and server logs |
| Usage Data | Games played, bets placed, session duration, pages visited | Automatically via platform activity tracking |
| Verification Data | Government-issued ID, proof of address, selfie verification | KYC verification process |
| Communications Data | Support chat transcripts, email correspondence | Customer support interactions |
2299 does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health data unless specifically required by law or responsible gaming obligations.
2299 uses the personal data we collect for specific, legitimate purposes. We do not use your data in ways that are incompatible with the purposes for which it was originally collected. Here is how your data is used on the 2299 platform:
Marketing Opt-Out: If you no longer wish to receive promotional emails or notifications from 2299, you can unsubscribe at any time by clicking the unsubscribe link in any marketing email or by contacting our support team directly.
2299 processes your personal data on one or more of the following legal bases, depending on the specific purpose of the processing:
2299 does not sell your personal data to third parties. However, we do share your data with carefully selected third parties where necessary to operate the platform and comply with legal obligations. All third parties who receive your data are required to handle it securely and in accordance with applicable data protection laws.
The categories of third parties with whom 2299 may share your data include:
2299 will never share your personal data with third parties for their own marketing purposes without your explicit consent. If you receive unsolicited marketing claiming to be from 2299 partners, please report it to our support team immediately.
The 2299 platform uses cookies and similar tracking technologies to improve your experience, analyse platform usage, and support security functions. A cookie is a small text file stored on your device when you visit a website.
2299 uses the following types of cookies:
You can manage your cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of the 2299 platform.
2299 does not use cookies to track your activity on other websites or to build advertising profiles for third-party marketing networks.
Protecting your personal data is a top priority at 2299. We implement a range of technical and organisational security measures to protect your data against unauthorised access, loss, alteration, or disclosure.
Our security measures include:
While 2299 takes every reasonable precaution to protect your data, no online platform can guarantee absolute security. You also play a role in keeping your account safe — use a strong, unique password and never share your login credentials with anyone.
2299 retains your personal data for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. The specific retention periods depend on the type of data and the reason it was collected.
When your data is no longer required, 2299 will securely delete or anonymise it so that it can no longer be linked back to you.
As a 2299 player, you have a number of rights regarding your personal data. We are committed to honouring these rights and will respond to all valid requests within the timeframes required by applicable law.
Request a copy of the personal data 2299 holds about you.
Ask us to correct any inaccurate or incomplete data we hold about you.
Request deletion of your personal data, subject to legal retention requirements.
Ask us to restrict processing of your data in certain circumstances.
Receive your data in a structured, machine-readable format.
Object to processing of your data for direct marketing or legitimate interests.
To exercise any of these rights, please contact the 2299 support team at [email protected]. We may need to verify your identity before processing your request. We will respond within 30 days of receiving a valid request.
Some rights are subject to limitations — for example, we cannot delete data that we are legally required to retain. Where we are unable to fulfil a request in full, we will explain the reason clearly.
The 2299 platform is strictly for adults aged 18 and over. We do not knowingly collect personal data from anyone under the age of 18. If you are a parent or guardian and believe that a minor has registered on 2299 or provided us with personal data, please contact our support team immediately at [email protected].
Upon receiving a verified report of underage registration, 2299 will close the account, delete the associated personal data, and reverse any transactions where possible. We take underage gambling extremely seriously and have robust age verification processes in place to prevent it.
If you are under 18, you must not attempt to register on 2299 or use any part of the platform. Underage gambling is illegal and harmful. Please visit our Responsible Gaming page for more information.
2299 reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or platform features. When we make changes, the updated policy will be published on this page with a revised "Last Updated" date.
We encourage you to review this Privacy Policy periodically to stay informed about how 2299 is protecting your data. For significant changes, we will make reasonable efforts to notify registered players via email or an in-platform notification before the changes take effect.
Continued use of the 2299 platform after an updated Privacy Policy has been published constitutes your acceptance of the changes. If you do not agree with the updated policy, you should stop using the platform and contact support to close your account.
Significant changes to this Privacy Policy will be communicated to registered 2299 players via email at least 7 days before they take effect, giving you time to review the changes and decide whether you wish to continue using the platform.
If you have any questions, concerns, or requests relating to this Privacy Policy or the way 2299 handles your personal data, please get in touch with our support team. We take all privacy enquiries seriously and aim to respond within 24 hours.
For responsible gaming support, including self-exclusion and deposit limit requests, please visit the Responsible Gaming page. For a full overview of your rights and obligations as a 2299 player, please review our Terms and Conditions.
This Privacy Policy was last updated in January 2025. By continuing to use 2299, you confirm your acceptance of this policy. Questions? Contact us at [email protected]. Also review our Terms and Conditions and Responsible Gaming policy.
Now you know exactly how 2299 protects your privacy, you can play with confidence. Join hundreds of thousands of players across Bangladesh on the platform that puts your security first.